Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Assistant Front Office Manager at The LaLiT Grand Palace Srinagar.

Duties and Responsibilities of Assistant Front Office Manager:

  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocationsamenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

Other Skills and Requirements:

  • Well developed communication and customer relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

About The LaLiT Grand Palace Srinagar

Welcome to The LaLiT Grand Palace Srinagar
Designed and built by Maharaja Pratap Singh in 1910, The LaLiT Grand Palace stands witness to key events in India’s history and proudly continues the royal legacy with élan. Encircled by the Himalayan ranges and overlooking picturesque Dal Lake, it operates 113 well-equipped palace guest rooms, including 10 cottages boasting of magnificent decor and over 4,000 square feet of banqueting space, conference facilities, and a shopping arcade.

Heritage Palace
Formerly the palace residence of the Maharaja of J&K, The LaLiT Grand Palace lies in the eastern part of the city with its sprawling lawns overlooking the Dal Lake. The historic and grand luxury property seamlessly combines 5-star amenities with distinguished antique furniture and fittings, rich upholstery, ethnic carpets and local handicrafts.

The heritage hotel has received prominent guests including Lord Mountbatten. The Chinar Tree in the Palace courtyard was once the site of meeting between Mahatma Gandhi and Maharaja Hari Singh.
The LaLit Grand Palace was originally built in 1901 for the royal family. It now provides luxurious rooms with views of Dal Lake and the beautiful gardens. An indoor pool, tennis courts and pampering spa treatments are also available.The tastefully designed rooms are modern with a touch of traditional charm. All have a satellite TV, minibar and free tea/coffee making facilities. It is 18 km from Srinagar Airport and 4 km from Lal Chowk city centre. Jammu Railway Station is 300 km away. Guests can enjoy a relaxing massage at Rejuve Spa Health Club, practice yoga, or play golf. The hotel also has a gym and 24-hour business center. The Chinar Garden serves North Indian cuisine, while international buffet spreads are available at The Chinar – The All Day Coffee Shop. Other dining options include Dal Bar and 24-hour room service.