Assistant Manager – Front Office

Website https://twitter.com/fortune_hotels/ Fortune Select Exotica ,Navi Mumbai

For the role of Assistant Manager-Front Office, We Fortune Select Exotica in Navi Mumbai is seeking a dynamic, vivacious, passionate, and experienced applicant.

Duties and Responsibilities of Assistant Manager-Front Office:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

Other Skills and Requirements:

  • Minimum 2 years of working experience in a relevant role.
  • Well developed communication and customer relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  •  Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

To apply for this job email your details to rajesh.minhas@fortunehotels.in

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