Overview

We JW Marriott Hotel Kolkata is hiring, energetic, passionate and experienced candidate for the position of Assistant Manager – Housekeeping.

Job Responsibilities of Assistant Manager – Housekeeping:

  • Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Prepares and distributes the Room assignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedules cleaning of all meeting rooms after a completed function.
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Inventories cleaning supplies & linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet or exceed guest expectations.
  • Print all housekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeeping department.
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
  • Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance of cleaning equipment.
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Responsibilities for the position of Assistant Manager – Housekeeping:

  • Co-ordinate with front office and sending room discrepancy lists.
  • Select, staff, recruit, hire, and train qualified housekeeping candidates.
  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.
  • Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and  ensure more efficient operation.
  • Orient and familiarise new personnel with hotel facilities and operating hours.
  • Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
  • Oversee any guest communications from housekeeping.

About JW Marriott Hotel Kolkata

Experience the resplendent JW Marriott Hotel Kolkata, a 5-star accommodation with understated elegance and sophistication. Located 16 kilometers from Netaji Subhash Chandra Bose Airport, our hotel is almost equidistant from the airport and the city's old business district. Well-appointed rooms and suites are spacious and offer premium amenities. Four distinctive dining options include an inspired Asian restaurant and an edgy discotheque offering vibrant nightlife. The holistic Spa by JW offers a host of therapies to help you relax. Renowned JW personalized service, coupled with one of the largest ballrooms in the city, make our hotel an ideal destination for weddings, corporate and social events. Expansive indoor and intimate outdoor event space includes a distinctive boardroom with modern facilities, five lavish studios and an elegant bridal room that offers the perfect place to don bridal finery. Intuitive service and luxurious surroundings ensure a memorable stay at JW Marriott Hotel Kolkata in India.
JW Marriott Hotel Kolkata offers accommodation in Tangra and is located 7 km from the new business district. The hotel has an assortment of on-site restaurants for guests to choose from. Free WiFi is available throughout the property.

It has a fully equipped fitness centre while the holistic Spa by JW offers a host of therapies along with an outdoor infinity pool that allows you to relax. It also houses a unique feature in the form of a bridal room.

Each room offers a private bathroom with complimentary toiletries and rooms that provide a sofa, iPod dock, tea/coffee maker, minibar and air conditioning.

The on-site dining options include Vintage Asia - the Asian specialty cuisine restaurant, and JW Kitchen a 24 hour all day multi-cuisine dining. The JW Lounge and an edgy discotheque - Gold are also available to guests.

The new business district is 7 km from JW Marriott Hotel Kolkata. The nearest airport is Netaji Subhash Chandra Bose International Airport, 16 km from the property.