Captain – F&B Service

We The Fern Sardar Sarovar Resort is hiring energetic, passionate and experienced candidate for the position of Captain – F&B Service.

Captain – F&B Service Duties and Responsibilities:

• Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
• Have a Good knowledge of wine and wine pairings.
• Always follow standard telephone etiquette while speaking to guest over phone.
• Greet Guests appropriately at their room and provide service upon items ordered.
• Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.
• Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure Prompt and efficient deliver of food and beverage to the guest’s room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Good knowledge of different type of tray and trolley set-ups.
• Aware of all amenities to ensure they are set-up and delivered on time.
• Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Check storage areas for proper supplies, organization, and cleanliness.
• Complete and raise store requisition for additional supplies needed.
• Perform duties of the room service manager in his absence.
• Must be able to anticipate guest or operational needs.
• Maintain regular attendance in compliance with the hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any other duties as assigned by the Manager or Director of Food and Beverage.

Prerequisites:

Excellent oral and written communication skills.

Able to stand, sit, or walk for an extended period of time.

Education:

High School diploma or diploma in hotel management or experience in a hotel or related field preferred.

Experience:

Two or more year’s experience as Captain or Vice Captain in F&B Service in a high volume hotel preferred.