Overview
We, Club Mahindra Netrang, Gujarat, are hiring energetic, passionate, and experienced candidates for the position of Front Office Associate.
Duties and Responsibilities of Front Office Associate:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- Minimum 1 year work experience as a Hotel Front office associate, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
About Club Mahindra Netrang
Set in Netrang, Club Mahindra Netrang offers a garden. Featuring room service, this property also provides guests with a restaurant.
The units at the resort come with a flat-screen TV with satellite channels, a kitchenette and a dining area. Guest rooms at Club Mahindra Netrang feature air conditioning and a wardrobe.
Guests at the accommodation can enjoy a buffet breakfast.
Bharuch is 41 km from Club Mahindra Netrang, while Ankleshwar is 38 km away. The nearest airport is Vadodara Airport, 78 km from the resort.