Front Office Associates

Website https://twitter.com/holidayinn_jpr Holiday Inn Jaipur City Centre, an IHG Hotel

We at Holiday Inn Jaipur City Centre, an IHG Hotel, are hiring energetic, passionate, and experienced candidates for the position of Front Office Associates.

Duties and Responsibilities of Front Office Associates:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills for the Position of Front Office Associates:

  • Minimum 1 year experience as a Hotel Front office associate, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

To apply for this job email your details to hr2@holidayinnjaipur.in

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