Overview

We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

Roles and Responsibilities

• Supporting, training, and supervising front office staff.

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.

• Handling customer complaints and special requests.

• Scheduling staff shifts and managing other HR-related tasks.

• Maintaining an orderly appearance throughout the reception area.

• Monitoring stock and ordering office supplies, including stationery and information leaflets.

• Preparing monthly management reports on customer feedback, bookings, and cancellations.

• Managing the departmental budget.

• Updating files and records.

• Enforcing all cash-handling, checking, and credit procedures.

REQUIREMENTS

• High school diploma or an associate’s degree.

•Client services or management experience.

•Great interpersonal and communication skills.

•Excellent problem-solving skills. Basic accounting skills.

•The ability to remain positive and focused in a fast-paced environment.

•Good time management skills.

•Great computer skills and the ability to learn new skills quickly.

•A professional appearance.
(Female candidate preferred )

About The Amaya Resort

Located in Kolkata, 39 km from Howrah Railway Station, The Amaya Resort Kolkata NH6 provides accommodation with a fitness centre, free private parking, a garden and a bar. With free WiFi, this 5-star hotel offers room service and a 24-hour front desk. Certain rooms at the property include a balcony with pool view.

The daily breakfast offers buffet, continental or Full English/Irish options. At the hotel you will find a restaurant serving American, Chinese and British cuisine. Vegetarian, vegan and dairy-free options can also be requested.

You can play billiards at this 5-star hotel, and the area is popular for cycling.

Nandan is 39 km from The Amaya Resort Kolkata NH6, while Park Street Metro Station is 40 km away. The nearest airport is Netaji Subhash Chandra Bose International Airport, 54 km from the accommodation.