Guest Relation Associate – Front Office

We are looking for passionate and energetic hospitality professionals for the position of Guest Relation Associate – Front Office at Radisson Hotel Bhopal.

Duties and Responsibilities of Guest Relation Associate:

• Review arrival lists to welcome guests
• Attend to special guests  and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements and skills for Guest Relation Associate:

• Minimum 6 months of  experience as a Guest Relations associate
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills