Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Reservation Supervisor at Ramada by Wyndham Amritsar.

Duties and Responsibilities of Reservation Supervisor:

  • Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
  • Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Fully knowledgeable about hotel guest rooms, rates, promotionsamenities, programs, hotel facilities and services.
  • Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
  • Maintains a clean and organized work area.
  • Attends all scheduled meetings as required with HOD’s or Sales team.
  • Create and manage rates and packages configured on the Hotel software.
  • Track all reservations picked up from all On-line channels like hotel website, OTAGDS, other third party etc.
  • If there are failed reservations to update the Hotel software then process those reservations manually.
  • Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
  • Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
  • Update No-shows and cancellations on all OTA’s without fail to avoid and unwanted commissions.
  • Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
  • Adjust rates according to suggestions from Yield or Revenue management systems.
  • Verify all reservations taken on the reservation forms are updated on the PMS without fail.
  • Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
  • Verify if each reservation requests are processed as per the hotel standards and without delay.
  • Verify if reservation confirmation letters  are send for all processed bookings within the stipulated time.
  • Process retentions, no-show and cancellations as per the hotel policy and procedures.
  • Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
  • Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
  • Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
  • Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
  • Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
  • All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
  • Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems Eg. Ideas.
  • Ensure acceptable service levels and all statistical reports are sought and maintained.
  • Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
  • Check forecasting reports based on statistics codes ( Market, Source, Rate Code etc.),reservations which are wrongly tagged should be amended.
  • Receive contracts detailing room allotments and creates allotments on the hotel management system.
  • Train newly recruited reservation staffs in taking reservations, telephone etiquettes , reservation module on hotel software and processing emails.

Other Requirements:

  • Excellent communications skills and extremely organized.
  • Service Orientation ie actively look for ways to help people.
  • Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software’s, Booking engine, OTA Extranets, Yield management systems and computers.

About Ramada by Wyndham Amritsar

Conveniently located in the heart of Amritsar's central walled city, our Ramada Amritsar hotel is close to the Amritsar Main Market, the golden temple of Harmandir Sahib, the public garden Jallianwala Bagh, the Durjiana Temple, the Sikh Gobind Singh Fort, and many local restaurants. Our clean and accommodating guest rooms were designed with your comfort in mind, featuring thoughtful amenities to brighten your stay.
A great place to refresh after a day of adventures, our hotel offers free wireless Internet access, free continental breakfast, laundry and dry cleaning services, a meeting room, and business center. Relax at our rooftop pool, or squeeze in a workout at the rooftop fitness center. Guest room amenities include coffee-maker, desk, and TV. Suites and smoke-free rooms are also available. We offer an airport shuttle for a fee.
Our centrally located hotel is within walking distance of many famed sites like Jallianwala Bagh public garden, and the gilded Harmandir Sahib temple and Shree Durgiana Tirath temple. Explore the collections at the Maharaja Ranjit Singh Museum. Take a stroll through the nearby Rose Garden and Sakatri Bagh park, just 3 kilometers away.
ur on-site restaurant's inviting ambience, outstanding service, and live kitchen make this the perfect place to enjoy a meal with friends, family, or business colleagues. We offer a wide-range of meals from world famous Amritsari, Oriental, and European cuisines, as well as refreshing mocktails and mouth-watering desserts.
Stop by our on-site coffee shop for a quick bite. We offer a selection of Italian coffee and Masala Chai, served with fresh pastries, cakes, and traditional Amritsari tit-bits. You can also indulge in a variety of smoothies, shakes, and mocktails.
The largest meeting room at our hotel features 3,500 square feet of event space. Our other two meeting rooms can be used together to accomodate up to 180 conference or banquet guests, or they can be used separately and accomated up to 90 guests each. The lounge rooms can be arranged to accomodate up to 25 guests. We also offer outdoor space by our rooftop pool that can hold up to 120 guests. We can also arrange great rates for groups of all sizes.