Guest Service Associate

Position:  Guest Service Associate – Operations
Qualification:  Graduate / Bachelor’s Degree in Hotel Management / Any Specialization in F&B or hospitality or Aviation related field
Experience:  Fresher / 1 year of experience in cinema, retail, or restaurant operations
Salary: 14k to 18k (Depending upon the interview)
Timings: Morning and Evening Shifts (Rotational shifts)
Morning:- 8 am to 5 pm
Evening:- 5 pm to 2 am

FUNCTIONAL RESPONSIBILITIES:

 Responsible for selling the food items across the counter and in the auditorium.
 Responsible for promoting all promotions associated with brand partners related to Box Office / Food
& Beverage.
 Prepares the wooden tray, laying out napkins and utensils, making sure the condiments are refilled,
performing all other preparation tasks.
 Responsible to collect cash for each sale done.
 Responsible to record the sale and cash collected at the end of each shift.
 Responsible to use the POS for recording the sale.
 Responsible to record all items received at the counter at the beginning – during the shift.
 Responsible to check the quality of the items being placed in the warmer and cold case.
 Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs.
 Responsible to use dispensing machine for coffee – tea – coke
 Responsible to use selling devices such as hand held and PDA devices.
 Responsible to keep clean work area like food counter – warmers – cold cases – dispensing machine
– Popcorn maker and floors are clean.
 Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen
staff is running out of any items…etc.
 Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food
preparation details, communicating specific customer needs to the commis.
 Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts
and drinks, removing courses, replenishing utensils, refilling glasses.
 Prepare mixed drinks for service to the customers table.
 Obtaining revenues, issuing receipts, accepting payments, returning the change.
 Filling in for absent staff as needed.
 Assisting with special events as needed.
 Greet all guests and owners warmly with an appropriate greeting.
 Adhere to grooming and appearance standards consistently.